Last Updated: March 1, 2026
At Otaku (https://otakuph.com), we are committed to protecting the personal data of our customers in the Philippines. This Privacy Policy outlines how we collect, use, and protect your information in compliance with the Philippine Data Privacy Act of 2012 (RA 10173) and international standards.
1.1 Personal Data Personal data refers to any information that can identify you, such as your name, delivery address, phone number, and shopping behavior. We process this data to provide you with the best summer fashion shopping experience.
1.2 Data Controller The data controller responsible for your information is:
Company Name: DONGMENG ONLINE SHOP
Address: 3G/3F SHI YUN ZHI BLDG 3188 GEN. T. DE LEON ROAD HEN. T. DE LEON 1442 CITY OF VALENZUELANCR. THIRD DISTRICT PHILIPPINES
Email: support@otakuph.com
When you browse OtakuPH for information purposes only, we collect technical data necessary to ensure website stability and security:
IP Address
Date and time of the request
Content of the request (specific product pages visited)
Browser type and version
When you register an account or contact us (via email or our website form), we collect:
Identity Data: Your name and username.
Contact Details: Your email address and Philippine mobile number (crucial for order updates via SMS).
Login Data: Your password (encrypted).
4.1 Shopping Information To process your orders for summer wear, we collect:
Purchased item details (size, color, price).
Delivery Address: To ensure your package reaches you correctly.
Order & Return Status: To manage your 15-day free return/exchange.
4.2 Payment Details (Localized for the Philippines) We offer several payment methods to suit Filipino habits. We do not store full card details on our servers; they are processed by secure partners.
Cash on Delivery (COD): We collect your delivery address and mobile number to coordinate with the rider.
GCash / Maya / GrabPay: Processed via secure third-party gateways.
Credit/Debit Cards: Securely processed via [Insert provider, e.g., PayMaya, Xendit, or Stripe].
5.1 Logistics Partners To deliver your "OtakuPH" outfits, we share your name, address, and mobile number with our trusted courier partners:
Logistics Companies: J&T Express, Flash Express, NinjaVan.
Note: Our couriers are instructed to use your number only for delivery coordination.
5.2 Technical Service Providers We use SHOPLINE [or your specific provider] to host our store and ensure a smooth shopping experience. Your data is stored on secure servers with industry-standard protection.
We use cookies to remember your shopping cart items and analyze site traffic.
Strictly Necessary Cookies: For site functionality and secure login.
Marketing/Targeting Cookies: We use Facebook Pixel and Google Analytics to show you relevant summer fashion ads based on your interests. You can opt-out via your browser settings.
We store your data only as long as necessary for order fulfillment or legal compliance (e.g., tax audits). If you close your account, we will delete or anonymize your data unless legal retention periods apply.
Under the RA 10173, you have the following rights:
Right to be Informed: Knowing how your data is used.
Right to Access & Rectification: Updating your address or name.
Right to Object: Opting out of marketing SMS or emails.
Right to Erasure: Requesting the deletion of your account.
To exercise these rights, please contact our Data Protection Officer at support@otakuph.com.
We use SSL (Secure Socket Layer) encryption to protect your data during transmission. Your payment information is handled following PCI-DSS standards.
Legal Entity Name: DONGMENG ONLINE SHOP
Trading Name: OtakuPH
Registered Business Address: 3G/3F SHI YUN ZHI BLDG 3188 GEN. T. DE LEON ROAD HEN. T. DE LEON 1442 CITY OF VALENZUELANCR. THIRD DISTRICT PHILIPPINES
Phone Number: 9363423667
Country of Operation: Philippines
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