FAQ
Frequently Asked Questions
Everything you need to know about shopping with Otaku.
Order & Payment
Do you offer Cash on Delivery (COD)?
Yes! We offer Cash on Delivery (COD) nationwide. It is our most popular payment method. Please ensure someone is available at your address to settle the payment upon delivery.
What other payment methods do you accept?
Aside from COD, we accept GCash, Maya, and Credit/Debit Cards via our secure payment gateway.
How do I know if my order is confirmed?
You will receive an email or an SMS confirmation immediately after placing your order. For COD orders, our team might send a quick text to verify your details before shipping.
Shipping & Delivery
How long does delivery take?
- Metro Manila: 3-5 business days.
- Luzon, Visayas & Mindanao: 5-7 business days.
*Deliveries may take longer during typhoons or holidays.
- Luzon, Visayas & Mindanao: 5-7 business days.
*Deliveries may take longer during typhoons or holidays.
Which courier do you use?
We partner with J&T Express, Flash Express, and NinjaVan to ensure reliable delivery across the Philippines.
Returns & Sizing
What is your Return & Exchange policy?
We offer a 15-Day Free Return & Exchange. If the item doesn't fit or you received a wrong item, contact us and we will arrange the exchange at no extra cost for the first time!
How do I find the right size?
Each product page has a detailed Size Guide in centimeters and inches. Since we focus on minimalist, Asian-fit styles, we recommend checking the chart before ordering as our sizes might differ from US/EU brands.
Still need help?
How can I contact you for faster response?
The fastest way to reach us is via Facebook Messenger. Send us a "G!" or your order concerns here and our local team will assist you from 9 AM to 6 PM daily.
